James A. Fitzsimmons, Mona J. Fitzsimmons - Service Management: Operations, Strategy, Information Technology

James A. Fitzsimmons, Mona J. Fitzsimmons - Service Management: Operations, Strategy, Information Technology (5th Edition)
Publisher: McGraw Hill Higher Education | 2005-05-01 | ISBN: 0071244409 | PDF | 605 pages | 56.47 MB

This is the greatest part comprehensive and widely used introduction to service operations on the market. It is written by one of the top authoritie>s on the subject.

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